新闻动态--售前售后服务宗旨

售前售后服务宗旨
Pre-sales and After-sales Service Tenet

 一、售前技术支持
I Pre-sales technical support
    
在售前向有特殊技术要求及应用的客户提供仪器选型、配置、功能、性能和应用咨询，并为客户推荐性价比较高的产品。
Before the sales, for the customers with special technical requirements and application, we can provide consultation service for instrument model selection, disposition, function, performance and application, and recommend the products with high cost-performance to the customers.
    
二、售后安装、调试、保修、 维修
II After-sales installation, debugging, warranty and maintenance
    
1、仪器到达客户单位后，免费安装、调试。
1. When the instrument arrives at the customers' units, have installation and debugging for them for free.

2、质保期内免费保修、更换零部件（人为因素造成仪器损坏除外）。
2. During the warranty period, maintain and change the spare parts for the customers for free (except for the instrument damage caused by human factors).

3、质保期结束后，公司将继续帮助客户维修仪器，维修费和零部件更换价格低于市场价。
3. After the quality assurance period is over, the company will keep on helping the customers to maintain the instruments, and the maintenance fee and change price of spare parts are lower than the market price.  

4、发现质量问题，24小时内技术响应，制订好解决质量问题的方案。
4. When discovering quality problems, the company will give technical response within 24 hours and work out the planning to solve quality problems.

 三、客户对服务情况的反馈
III Feedback of customers to service     

接受客户意见与投诉，快速解决在销售和服务过程中产生的问题，建立多层次的客户意见与售后服务情况反馈渠道，检讨和改进工作。
We accept suggestions and complaints from the customers, rapidly solve the problems generated in sales and service process, establish customers' suggestions and after-sales service feedback channel of various levels, and review and improve the work.